Support Center
Submit a Support Ticket
To submit a ticket, select Dealer Support from the dropdown for "Type of Request"
Please review our Warranty Policy
Please provide the following information for us to best assist you:
- VIN
- Customer proof of purchase.
- If the bike is not yet sold, please include this information.
- Odometer reading.
- To allow the Rawrr team to determine warranty eligibility.
- A photo or video demonstrating the issue.
FAQs
Any damaged shipments should be rejected. Crates looking to be in good condition should be inspected within 2
days of receipt to confirm the unit is in good working order. For additional details on storage and maintenance requirements click here.
Reorders can be submitted with your direct sales rep or with the general sales team via email or phone. You also
have the option to place an order on your own through the dealer portal. If you or anyone on your team is in need of
portal access, please contact sales@riderawrr.com for setup assistance. For more details on orders and the dealer portal, click here.
Minimum of 2 units (any combination of models) at a time to hold shipping rates, unless you arrange your own freight pickup. Additionally, you are expected to carry all current models at any given moment.
No, we do not offer any drop shipping options.
No, bikes are sent as LTL with a freight company while parts are sent with UPS or a similar parcel company. Parts
cannot be added to bike shipments, as the bikes are loaded by the crate rather than being palletized with other
items. Shipping costs cannot be combined and tracking numbers will be separate.
Dealers are encouraged to purchase extra parts in bulk ahead of time, rather than waiting to order parts last-minute for individual repairs. This will cut down on customer wait times for parts deliveries and bike service, as well as cutting down on dealer shipping costs for parts. Shipping cost for all parts orders is determined by the total for the parts in the individual order, based on the pricing chart below. (If bikes and parts are purchased together in a single order, those would be shipped separately and have separate shipping costs noted on the invoice.)
Order Amounts | Shipping Cost |
$0-$50 | $15 |
$51-$100 | $20 |
$101-$250 | $30 |
$251-$750 | $50 |
| $751 and up | $75 |
Error code listings are the same for all models and can be found in all of the user manuals. All user manuals are available digitally through our main website. (Only quick-start guides are included as physical copies in each crate.) Below is also a link directly to the error code trouble-shooting guide:
For authorized dealership purchases, the dealership is given a 3-month window to sell the bike.
- If the bike is sold within that period, the warranty begins on the customer's purchase date.
- If the dealership does not sell the bike within 3 months, the warranty period begins automatically 91 days after the dealership's original purchase date.
For additional details on length of coverage for specific items, please view the full warranty policy.
(626) 696-7799 ext. 2
However, the best way to reach out is still the ticketing system, as more technicians have access to that platform.
Any warranty issues will still need tickets created in order to send out any warrantied parts, even if a solution is reached via telephone.
MSOs are included in the bike crates when units are shipped out. Please be sure to check the crate thoroughly before reaching out for any replacements. If a replacement is required, please contact support@riderawrr.com, with details including the dealership name, VIN of the missing MSO, and order number whenever possible. (This will help allow our team to respond to your request in the most timely manner.)
Unit VINS are located on the bike frame near the handlebars, on the crate the unit is shipped in, and on the MSO. We recommend keeping records of VINs for all units received, sold, and/or serviced.
Payments can be made by ACH, wire transfer, check, Zelle, credit card, or PayPal. Details can be found here.
Warranty
Rawrr Inc. provides the following transferrable* warranty coverage:
- 30-day or 100-mile* warranty on workmanship defects and operational issues for the unit.
- 30-day or 100-mile* warranty on all parts and OEM accessories.
- 365-day or 1000-mile* warranty for the bike power system (motor, controller, and battery).
For authorized dealership purchases, the dealership is given a 3-month window to sell the bike.
Warranty Exclusions
Rawrr Inc. excludes normal wear components such as brake components, seals, bearings, chains, suspension components, tires, rims, grips, and handlebars.
Any misuse or modification will void this Limited Warranty.
When submitting a warranty claim, please provide the following to allow us to best assist you:
- Vehicle Identification Number (VIN)
- Proof of purchase.
- Odometer Reading.
- Photos and/or videos demonstrating the issue. More may be requested by Rawrr staff.
*Read full policy to see full terms.
Note: this form is for registration, not to submit a warranty claim. To submit a warranty claim, please submit a support ticket.
Documents
Important Links
Access photos, videos, documents and more in your dealer asset folder.