Contact Rawrr Support
Submit a Support Ticket
To submit a ticket, select Dealer Support from the dropdown for "Type of Request"
Please provide the following information for us to best assist you:
- VIN
- Customer proof of purchase.
- If the bike is not yet sold, please include this information.
- Odometer reading.
- To allow the Rawrr team to determine warranty eligibility.
- A photo or video demonstrating the issue.
Warranty Policy
Rawrr Inc. offers a Limited Warranty on our products.
- Rawrr Inc. offers a 30-day or 100-mile* warranty on workmanship defects and operational issues for the unit.
- Rawrr Inc. offers a 30-day or 100-mile* warranty on all parts and OEM accessories.
- Rawrr Inc. offers a 365-day or 1000-mile* warranty for the bike power system (motor, controller, and battery)
*Whichever comes first. Warranty starts on the date of product delivery.
Warranty Exclusions:
Rawrr Inc. excludes normal wear components (such as brake components, seals, bearings, chains, and suspension components, tires, rims, grips, handlebars, as well as exclusions for misuse of product, or failure caused by damages due to accident, collisions, or general neglect. Misuse may include altering any factory wiring or installing any non-genuine Rawrr parts, as well as any racing or competition use. Any misuse in charging, discharging, or improperly storing the unit will also void this limited warranty.Limited warranties are transferrable under certain conditions as outlined in the full policy.
Read full warranty policy here